Popular searches
- Charging Cable
- Wireless Charger
- Car Charger
- Power Bank
- Wireless Earbuds
Get help, fast.
Track an order, start a return, file a warranty claim, or reach a real person — all from this page. Start with your model number for the quickest route.
Find the right manual, spec sheet, or support doc instantly.
Everything you need, in one place
Find shipping answers, start a warranty claim, review returns, download support documents, and reach the TRON team without leaving the page.
Fast routing
The search bar, quick lanes, and topic list all feed the same support workspace.
Clear contact paths
Email, call, or text us depending on the kind of issue you have.
Works on any device
The layout stacks cleanly on phones and keeps switching simple on the go.
Orders & Tracking
Orders are processed the next business day. Holidays can affect handling and carrier timing. Check the tracker first, then contact support if a shipment looks delayed or missing.
What to expect
- Orders are usually handled the next business day.
- Tracking starts once the carrier scans the shipment.
- Holiday periods can slow processing and delivery.
What to send support
- Order number
- Name on the order
- Email used at checkout
- A short description of the issue
Returns & Refunds
TRON offers a 30-day return window and covers return shipping. Contact support before sending anything back so we can review and route your return correctly.
Return policy
- 30-day return window
- TRON pays return shipping
- Contact support first for instructions
Helpful details to include
- Order number
- Reason for return
- Purchase email
- Photos if the item is damaged or wrong
Warranty & Claims
TRON products include a 2-Year Limited Warranty covering defects and other product-related issues. Include proof of purchase and a short description of the concern for faster review.
Coverage summary
- 2-Year Limited Warranty
- Covers defects and other product issues
- Proof of purchase recommended
Best claim details
- Order number or invoice
- Product name or model
- A short issue summary
- Photos or video if relevant
Downloads & Manuals
These buttons link to the live TRON support PDFs hosted on your store.
Support Guide
General overview covering orders, returns, warranty, and contact guidance.
Returns & Refunds
Return policy, return flow, and refund timing in one document.
Warranty Guide
Coverage, claim steps, and proof-of-purchase guidance.
Contact & Support
Email, phone, hours, address, and support-routing reference.
Frequently asked questions
Quick answers to the most common questions before you reach out.
Orders are generally processed the next business day. Holidays may affect timing.
TRON products include a 2-Year Limited Warranty covering defects and other product-related issues.
TRON covers return shipping under the current return policy.
Troubleshooting
Run a few quick checks on connections, charging, and setup before escalating to the support team.
Before contacting support
- Check cables, ports, and the power source
- Try a second compatible cable if you have one
- Capture the issue with a photo or short video
Helpful details to share
- Order number or purchase source
- Product or model name
- What you have already tested
Contact us
Every way to reach the TRON team, in one place: phone, email, text, hours, and address.
info@tron-us.com
Phone
847-800-8585
Hours & address
Mon – Fri, 9 AM – 1 PM CST (Chicago)
3030 Commercial Ave, Northbrook, IL 60026
Wholesale & business support
A dedicated path for distributor inquiries, catalog requests, large orders, and wholesale onboarding.
Common wholesale requests
- Catalog requests
- Bulk order support
- Distributor and reseller questions
Details to include
- Company name
- Contact person
- Sales channel or website
- Products of interest