Warranty

Every Tron product is covered by a two-year limited warranty from the date of purchase. It applies whether you bought from us directly or from a retailer that stocks us.

What it covers

Defects in materials and workmanship — the product failing at something it was built to do. In practice that is things like a port that stops delivering power, a cable that stops charging or transferring data, braiding that separates at the strain point, a display that stops reading, or a charger that will not power on.

It does not cover accidental damage, liquid damage, or a product taken apart or modified. Normal cosmetic wear is not a fault.

How to make a claim

Email info@tron-us.com. Sending these four things in the first message is what makes it quick:

  1. The SKU. It is printed on the product itself and on its box. You can also confirm it by searching for your product in the Support Center.
  2. Your order number, from your confirmation email. If you bought through a retailer, a copy of the receipt works instead.
  3. What it does and what you have already tried. “Charges on one port but not the other, tried two cables” gets resolved far faster than “it stopped working”.
  4. A photo, for anything physical — a frayed jacket, a bent pin, a cracked housing.

We read every message in the order it arrives, Monday to Friday, 9am–1pm CST. If it is urgent, call or text 847-800-8585.

Before you claim, try this

Most faults we are sent turn out to be one of three things, and all three take a minute to rule out:

  • A different cable. Cables fail far more often than chargers do.
  • A different wall socket, on a circuit you know works. Switched sockets and surge-protected extension leads can deliver less than a charger expects.
  • The cable’s wattage rating. A 65W charger paired with a cable rated for 20W charges at 20W. That is the cable doing its job, not the charger failing.

The Common problems section of the Support Center covers this in more detail, grouped by the kind of product you have.

Changed your mind instead?

That is a return, not a warranty claim. You have 30 days from delivery, the item needs to be in original condition with its packaging, and refunds are processed within 5–7 business days once we have inspected it. Full details are on the Returns page.

Reaching us

Email info@tron-us.com
Call or text 847-800-8585
Monday to Friday, 9am–1pm CST
3030 Commercial Ave, Northbrook, IL 60026