FAQs
Frequently Asked Questions (FAQ)
1. When will my order ship?
Orders placed on Tron-US.com are processed and shipped the next business day after purchase. We strive to ensure quick processing to get your products to you as soon as possible.
2. How long will it take for my order to arrive?
Delivery time typically ranges between 5-8 business days depending on the destination and shipping conditions.
3. Do you ship internationally?
Currently, we do not offer international shipping. We only ship within the United States.
4. What shipping carrier do you use?
We use USPS (United States Postal Service) for all our shipments. Once your order ships, you will receive a tracking number to monitor the progress of your package.
5. Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's delivery status on the USPS website.
6. What should I do if my order hasn’t arrived on time?
If your order hasn’t arrived within the expected delivery window, please reach out to us at info@tron-us.com. We will investigate the issue and work with USPS to resolve it as quickly as possible.
7. Can I change or cancel my order after it’s been placed?
Orders are processed quickly to ensure timely shipping. If you need to make changes or cancel your order, please contact us immediately at info@tron-us.com. We will do our best to accommodate your request before the order is shipped.
8. What is your return policy?
We offer a 30-day return policy on all products purchased from Tron-US.com. If you’re not satisfied with your purchase, please contact our customer service team for assistance.
9. Do you offer customer support?
Yes, our customer support team is available to help you with any questions or concerns. You can reach us at support@tron-us.com.
10. Are your products compatible with all devices?
Our products are designed to be compatible with a wide range of devices that support wireless charging. For specific compatibility information, please refer to the product details on our website or contact our support team.